Shipping Policy
Chevu, Inc. ("we" and "us") is the operator of https://chevuproducts.com .
By placing an order through this Website you will be agreeing to the terms
below. These are provided to ensure both parties are aware of and agree upon
this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Due to hygiene purposes, Chevu, Inc. will not accept returns. Our products are for personal care; unfortunately we do not accept returns for these items at this time.
In general, domestic shipments are in transit for 2 - 7 days
Generally, orders shipped internationally are in transit for 4 - 22 days.
Orders are usually dispatched within 7 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Please understand that our team is still significantly small and we are working to decrease all shipment delays.
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
We are unable to offer couriers services to these locations.
We are unable to offer this service using courier services.
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Sales tax has already been applied to the price of the goods as displayed on the
website
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and Chevu, Inc.
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Chevu, Inc at the customers’ expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, we will not be able to cancel your order or process any refund.
Parcels are insured for loss and damage up to the value as stated by the
courier.
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
For all customer service enquiries, please email us at hello@chevuproducts.com.
